Front Line Staff Training,
Consulting and Support

The proven leader in concierge, hospitality and customer service consulting services to companies of all sizes across the U.S. and 50 countries worldwide.

Call Toll Free: 1-(919)-263-4003

Front Line Training

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Bring your front line staff up to the level that your customer expects each and every time they connect with your Front Line Staff. First contact is the ultimate contact as it is where a potential client may decide if they become a client. Is your staff prepared?

Triangle International offers training to organizations of all sizes in half, full or multiple day sessions.

Customer Service Rescue

home page2Often called “mystery shopping,” Katharine and her team will visit your facility/company and find out how your front line staff are REALLY doing when you’re not around. Katharine will then personally meet with you to discuss the results and offer solutions to fix  your service process.

Customized LIVE training (in half, full or multiple days) based on the results is included.

Concierge Training

With over 20 years of experience in international concierge training , Katharine  arrives at your location with a fresh set of eyes, and brings  new perspective to your operation  to help you create, fix or improve your customer service, or concierge department.

Take your organization’s service to a level that goes above and beyond your customers’ expectations!

Consulting and Speaking

Katharine Giovanni is considered to be one of the founders of the independent concierge industry, and is the most sought out concierge consultant and trainer in the world.

As a motivational customer service/concierge trainer, Katharine coaches front line staff all over the world on how to go above and beyond and bring their “A” game to work. 

Award-winning best-selling author, thriving stage 3 breast cancer survivor, and the author of the bestselling inspirational book “Rainbows and Banana Peels” Katharine’s warm, friendly and approachable style inspires people to be their very best!

Katharine is available for full and half day consulting and training sessions, as well as keynote presentations for customer service, or concierge departments and organizations across the U.S. and around the world. Contact for availability

Contact Information

3650 Rogers Road
Wake Forest, NC 27587

1-(919) 263-4003
1-(888) 598-8830

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