Front Line Staff Training,
Consulting and Support

The proven leader in concierge, hospitality and customer service consulting services to companies of all sizes across the U.S. and 50 countries worldwide.

Call Toll Free: 1-(919)-263-4003

Front Line Staff Training

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Bring your front line staff up to the level that your customer expects each and every time they connect with your Front Line Staff. First contact is the ultimate contact as it is where a potential client may decide if they become a client. Is your staff prepared?

Triangle International offers training to organizations of all sizes in half, full or multiple day sessions.

Front Line Staff ECourse


This NEW course is designed for your staff on the front line – the people who greet your customers first. Learn how to go above and beyond and bring your “A” game to work.

Our Front Line Training Certificate Course is an information heavy online class that will show your staff how to offer service that goes above and beyond your competition.

 Concierge Training


With over 20 years of experience in international concierge training , Katharine  arrives at your location with a fresh set of eyes, and brings  new perspective to your operation  to help you create, fix or improve your customer service, or concierge department.

Take your organization’s service to a level that goes above and beyond your customers’ expectations!

Consulting and Speaking

Katharine Giovanni, a 20-year concierge industry veteran, has this amazing ability that inspires you and your staff to embrace a positive path and live your best life at work and at home. She coaches concierge & front line staff all over the world on how to go above and beyond and bring their “A” game to work.

One of the world’s leading concierge trainers, Katharine is considered by many to be one of the original founders of the independent concierge industry. She is the most sought out concierge consultant and trainer in the world.

Training concierge and front line staff since 1998

She has worked with top 10 tech companies (Sadly non-disclosure agreements prevent us from telling you who)

Chairman of the board and Founder of two concierge associations from 2000-2014

Three-time award-winning author and inspirational blogger

Katharine’s warm, friendly and approachable style inspires people to be their very best!

Katharine is available for full and half day consulting and training sessions, as well as keynote presentations for customer service, or concierge departments and organizations across the U.S. and around the world. Contact for availability

Contact Information

3650 Rogers Road
Wake Forest, NC 27587

1-(919) 263-4003
1-(888) 598-8830

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