Concierge and Customer Service Training, Consulting and Support

The proven leader in concierge and hospitality consulting services to companies of all sizes across the U.S. and 50 countries worldwide.

Concierge Training

Concierge Training2

With over 20 years of experience in international concierge training , Katharine  arrives at your location with a fresh set of eyes, and brings  new perspective to your operation  to help you create, fix or improve your customer service, or concierge department.

Take your organization’s service to a level that goes above and beyond your customers’ expectations!

Customer Service Training

CustomerService Training

Need your staff to learn soft skills? Want them to think and act like a concierge? Would you like to create a positive corporate culture?

Triangle International offer customer service and concierge training to new and existing companies and organizations of all sizes in half, full or multiple day sessions.

Custom eLearning

Custome eLearning

A pre-recorded customized certificate program that includes a video class, PowerPoint, test and certificate of completion.

Program length depends on what topics you wish to include in the class, and can be customized to fit the size of your organization and include only the specific areas that need to be covered.

Consulting and Keynote Speaking

Katharine Giovanni is considered to be one of the founders of the independent concierge industry, and is the most sought out concierge consultant and trainer in the world.

As an award-winning best-selling author, thriving stage 3 breast cancer survivor, and the author of the bestselling inspirational book “Rainbows and Banana Peels” Katharine’s warm, friendly and approachable style inspires people to be their very best!

Katharine is available for full and half day consulting and training sessions, as well as keynote presentations for customer service, or concierge departments and organizations across the U.S. and around the world.

Want some free concierge tips?  Subscribe to Katharine’s Concierge Tips YouTube Channel for weekly concierge tips by CLICKING HERE

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