Front Line Training , Consulting and Support
The proven leader in concierge and hospitality consulting services to companies of all sizes across the U.S. and 50 countries worldwide.
With over 20 years of experience in international concierge training , Katharine arrives at your location with a fresh set of eyes, and brings new perspective to your operation to help you create, fix or improve your customer service, or concierge department.
Take your organization’s service to a level that goes above and beyond your customers’ expectations!
Bring your front line staff up to the level that your customer expects each and every time they connect with your Front Line Staff. First contact is the ultimate contact as it is where a potential client may decide if they become a client. Is your staff prepared?
Triangle International offers training to organizations of all sizes in half, full or multiple day sessions.
A pre-recorded certificate program for your Front Line staff! It includes a video class, PowerPoint, test and certificate of completion.
We also offer a customized program as well as a white label program. The length depends on what topics you wish to include in the class, and can be customized to fit your company’s needs.
Katharine coaches concierge teams (and front line staff) all over the world on how to go above and beyond and bring their “A” game to work.
Katharine Giovanni is considered to be one of the founders of the independent concierge industry, and is the most sought out concierge consultant and trainer in the world.
As an award-winning best-selling author, thriving stage 3 breast cancer survivor, and the author of the bestselling inspirational book “Rainbows and Banana Peels” Katharine’s warm, friendly and approachable style inspires people to be their very best!
Katharine is available for full and half day consulting and training sessions, as well as keynote presentations for customer service, or concierge departments and organizations across the U.S. and around the world.
Want some free concierge tips? Subscribe to Katharine’s Concierge YouTube Channel for weekly tips by CLICKING HERE
To sign up for our mailing list to receive Katharine’s weekly GAAB Report that is filled with helpful tips, articles and videos, please CLICK HERE
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